Phone: 800-793-4825 (orders only) 781-676-5700
Fax: 781-676-5710
Office hours
Monday - Friday (except US holidays)
8:30am - 6pm EST
Jump to: Purchase Methods | International Customers | Sales Tax | Shipping Options | Return Policy | Contact Information
**Site Licenses for WS_FTP can be tailored to the exact number of seats at a significant savings for large groups. Annual Service Agreements are available for site licenses which offer premium telephone, fax and e-mail support, and automatic updates. Please contact us for more information.
Purchase Methods
We accept these credit cards:
MasterCard
VISA
American Express
Purchase Orders
Please fax your Purchase Order to
+1 (781) 676-5710 or mail it to:
10 Maguire Road
Suite 220
Lexington, MA, USA
02421
Please pay in USD. Our terms are Net 30.
Checks
Please send checks payable to:
P.O. Box 414562
Boston, MA
02241-4562
Please pay in USD
Domestic
Please transfer ACH electronic funds to:
Bank of America152 Great Road
Bedford, MA 01730
ABA #: 011000138
Account #: 004602279662
Please pay in USD
(No international transactions allowed)
International
Please wire transfer funds to:
Bank of America152 Great Road
Bedford, MA 01730
ABA #: 026009593
Account #: 004602279662
Swift code: BOFAUS3N
Please pay in USD
Please note
All wire transfers and electronic funds transfers must reference Ipswitch invoice numbers. Please direct all inquiries to Accounts Receivable at: (781) 676-5717.
International Customers
Ipswitch is not responsible for any duties or taxes levied by the USA or foreign countries associated with the shipping of orders outside of the United States. The recipient of the package will be required to pay any and all duties or taxes associated with products order from Ipswitch to the customs broker in order to take possession of the shipment. Ipswitch will abide by all generally accepted shipping practices and by the export laws of the USA. In order to avoid any unnecessary charges, please contact a reseller in your country. A full list of resellers is available. Otherwise, please include specific shipping instructions with your order so that it may be expedited through customs with minimal duties and taxes applied to it.
Sales Tax Information
Applicable sales tax will be added to orders billed or shipped to a Massachusetts (5%) or a California (7.25%) address.
Shipping Options
Ipswitch uses DHL delivery unless otherwise requested. All shipments are F.O.B. Lexington, Massachusetts, U.S.A.
Shipping rates are as follows:
United States
| Overnight - United States (excluding AK
& HI) Guaranteed delivery next business day by noon to most destinations in the United States |
$13.00 |
| Overnight - Alaska & Hawaii Guaranteed delivery next business day by 5:00 PM |
$20.00 |
| 2nd Day - United States (excluding AK & HI) Guaranteed delivery in two business days by 3:00 PM |
$10.00 |
| 2nd Day - Alaska & Hawaii Guaranteed delivery in two business days by 5:00 PM |
$15.00 |
| Ground - United States Guaranteed delivery in five business days by end of day Not available for AK & HI |
$6.00 |
International (DHL Priority Express)
| Canada | $23.00 |
| International (including PR) | $36.00 |
Contact Information
Ipswitch, Inc10 Maguire Road
Suite 220
Lexington, MA 02421
Orders only: (800) 793-4825
Phone: (781) 676-5700
Fax: (781) 676-5710
Monday, Tuesday, Thursday, Friday between 8:30am and 6pm (EST)
Wednesday between 9:30am and 6pm (EST)
Holidays excluded
Return Policy
All Ipswitch products are covered by an unconditional 30-day money-back guarantee. If for any reason you are not satisfied with your Ipswitch software in the first 30 days after purchase, just e-mail our customer service team or call +1 (781) 676-5700 to arrange for your return and refund.